hbhjee Privacy Policy

1 Introduction and Scope

hbhjee is a trusted online gaming and betting platform in Bangladesh. This privacy policy ("Policy") applies to the hbhjee.cam website and all services included within it. By using our platform, you are considered to have accepted the terms of this policy.

The main purpose of this policy is to clearly inform you about what type of information we collect, why we collect it, how that information is used, and what rights you have over your information. We believe that transparency and trustworthiness are the foundation of a long-term relationship.

This policy applies only to individuals aged 21 or older. Minors are not permitted to use our platform, and we do not knowingly collect any information from minors.

2 Information We Collect

During the process of registering and using services on the hbhjee platform, we collect various types of information. This information is divided into two main categories:

2.1 Information You Provide Directly

Information you voluntarily provide to us:

• Full name, date of birth, and national identity card details (for age verification).
• Mobile number and email address.
• Username and password chosen at account creation (stored in encrypted form).
• Payment details for deposits and withdrawals (bKash, Nagad, Rocket, or bank account details).
• Any information provided during customer service communications.

2.2 Automatically Collected Information

Information collected automatically while you use our platform:

• IP address and device identifier information.
• Browser type, operating system, and version.
• Browsing activity on the platform, pages visited, and session duration.
• Gaming activity, betting history, and transaction records.
• Information collected through cookies and similar tracking technologies.

3 Purpose of Using Your Information

hbhjee uses your information only for specific and lawful purposes. The main purposes for which we use information are listed below:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To properly operate gaming, betting, and financial transaction services.
• Age and Identity Verification: To ensure services are provided only to those aged 21 or older.
• Financial Security: To prevent fraud, conduct anti-money laundering checks (AML), and protect accounts.
• Responsible Gaming: To identify unusual gaming behavior and provide necessary support.
• Customer Service: To resolve your complaints, questions, and issues.
• Platform Improvement: To analyze user experience and improve the quality of services.
• Legal Obligations: To comply with applicable laws and regulations.

4 Sharing and Disclosure of Information

hbhjee does not sell your personal information to third parties. However, information may be shared in certain specific circumstances:

4.1 Authorized Service Providers

Information may be shared on a limited basis with trusted third-party service providers that assist in operating our platform. This includes payment processors (bKash, Nagad, Rocket, etc.), technology service providers, and fraud prevention services. These organizations may only use the information for the designated purpose and are required to comply with our strict privacy standards.

4.2 Legal Requirements

We may be required to disclose relevant information in response to a court order, a lawful request from a law enforcement agency, or any other legal obligation.

4.3 Business Transfers

If hbhjee goes through a business merger, acquisition, or asset sale, user information may be part of the transferred assets. In such a case, we will notify you in advance.

5 Data Protection Methods

We apply industry-standard technical and organizational measures to protect your information:

• SSL Encryption: All data transmission on our platform is encrypted using TLS/SSL technology.
• Password Hashing: User passwords are never stored directly — only strong cryptographic hashes are stored.
• Access Controls: Only authorized staff can access relevant information for specific responsibilities.
• Regular Audits: Our security measures are regularly reviewed and tested.
• Data Minimization: We collect only the information that is necessary and avoid storing information that is not needed.

While we strive to ensure the highest level of security, it is not possible to guarantee complete security for data transmission over the internet. If you notice any suspicious security incident, please contact us immediately.

6 Cookies and Similar Technologies

Cookies and similar tracking technologies are used on the hbhjee website. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and the core functionality of the site. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: For analyzing website usage and improvement. These are collected in anonymous form.

6.2 Cookie Controls

You can disable cookies through your browser settings. However, please note that disabling essential cookies may affect the proper functioning of the platform.

7 Data Retention Period

hbhjee retains your information only for as long as necessary. We consider the following when determining the retention period:

• All relevant information is retained while the account is active.
• Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.
• Records of financial transactions may be retained after account deletion as required by law.
• Information in unused accounts is reviewed in accordance with our defined inactivity policy.

8 Your Rights

You have certain important rights over your personal information. hbhjee respects these rights and assists in exercising them:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: The right to request correction of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, though complete deletion may not be possible if legal obligations exist.
• Right to Object to Processing: The right to object to the processing of your information for specific purposes.
• Right to Data Portability: The right to receive your information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: You may withdraw consent at any time, though this will not affect the lawfulness of processing carried out before the withdrawal.

To exercise these rights, email us at [email protected] or contact us through our 24/7 live chat.

9 Privacy of Minors

hbhjee strictly refrains from providing services to anyone under the age of 21. We do not intentionally collect personal information from minors. We have age verification measures in place at registration, and if we learn that a minor is using our platform, that account will be closed immediately and any collected information will be deleted.

If a parent or guardian believes their minor child has registered on our platform, please contact us immediately.

10 Third-Party Links and Services

Our platform may include third-party services such as payment gateways (bKash, Nagad, Rocket) and game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.). These third parties have their own privacy policies and are themselves responsible for their data processing.

We are not responsible for the privacy practices of these third parties. However, we only work with service providers whose privacy and security standards are consistent with our own.

11 International Data Transfers

Your information may be processed or stored on servers located outside Bangladesh as needed to provide our services. In such cases, we ensure that adequate data protection measures are in place in the relevant country or organization.

By using our platform and consenting to this privacy policy, you are considered to have consented to such international data transfers.

12 Changes to This Policy

hbhjee reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you through one or more of the following methods:

• Displaying a prominent notice on the platform.
• Sending a message to your registered email address.
• Updating the "Last Updated" date on this page.

If you continue using the platform after the updated policy is published, you will be considered to have accepted the new policy. We recommend visiting this page regularly to review any changes.

13 Contact Us

To ask questions or raise concerns about this privacy policy, or to exercise your rights over your information, please contact us: